Dress Were Horrible and their help dial 845-521-seven two four five It looked good on the internet. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. So far, so good. Stupid seller cancelled my purchase without notice. It was cleaned before use and assembled properly as instructed. If a Seller cancels the sale, never ships or sends the wrong item, Mercari “cancels” the sale as if it never happened, and you then can’t leave any Feedback for them. So the site is ripe for fraud and scams. Hello! Sorry, we can't do anything because I couldn't prove the smell. Ebay feels like a bigger market. There is no customer support, NO buyer protection. You need to call fedex and file a fraud claim. I also find it’s a good place to Buy, but not to Sell. Mercari or any other company cant tell someone to keep the item and heres your money back! Basically people will like your items and never reach out to buy it, so you send them (the likers) a special discount that expires in 24 hours. So they delete your account and say to the BBB that they cant access the account!!! Instead gave me Mercari credit I don't want for broken item I was injured from! After waiting four days, sent a note to seller. I have never had such a bad experience with a company as I did this one. Amount of fees they take out they should be able to protect their sellers. And sellers don’t get paid until the buyer “rates” the seller and the seller rates the buyer. Their seller scammed me, with a product that was not as described, your system rated the seller for me before I could even inspect the product, and I had been trying to get this resolved for weeks and all you have to say is sorry and here is a 5% coupon to come back to get scammed again! They charge $2.00 to transfer money to your bank account only if you choose instant pay. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. I even sent a picture of the tracking label with my tracking number on it going to the incorrect name and address. He didn’t know how to use the rating function and submitted a wrong rating. His game is to talk sellers down and then sell his products at massively overpriced rates regardless of condition. I just had a return filed and it didnt make sense. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. I don’t know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. No one would help me and transfer it in another way. The rating system also ridiculous. 2. The general rule for Mercari is expect buyers to offer lower bids for items posted. That’s a huge no. I need a little profit to buy more items to offer for sale. I used the weight and dimensions calculator and entered 8 lbs. Used theirTrademark. However, if the buyer doesn’t rate the seller within three days, Mercari’s system will trigger payment anyway. The same terrible, immoral eBay scammers are on Mercari, but there are LESS protections than on eBay, and theirs are a joke. Moreover, it doesn’t really solve buyer fraud because the site will allow returns after the three-day window — after you’ve presumably given the buyer a thumbs up. They sided with her. Amazon takes a huge % of your sales, too huge. After several emails later explaining my problem. I aim for same day or next day shipping whenever possible. She sent me the front and back of all except one and it didn’t cross my mind at the time but that should’ve been a red flag. It just took some time (2-3 days) to get an initial response after contacting them but after that it was quick to get the warranty info and return policy in effect so I … If they don’t leave a review, then Mercari will wait for three days to pass and then release the funds to you. Some may be honest mistake but many so obvious. This may be a dealbreaker for me too. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. Don’t buy anything from this horrible seller. Where to post a portfolio to land jobs, Side hustles for artists, cooks, gardeners and writers. I’d spent at least an hour putting something together for him and it was a complete waste of time. Also I have not had the issue of two buyers but something at the same time. stay away! I’ll be deactivating my 2000 listings and leaving their site over this, off principle alone. But at least they end up actually fixing it! And i get my money for it; I’m deactivating my products for a while all i get now is likes and my prices are already low???? I have never been so frustrated before in my life. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. I laughed and left it alone and let PayPal do their thing. Beware yr bottom line. What is going on! Listing is easy and you don’t have to accept offers from buyers. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. I'm a new mercari user and so far have had no issues selling or buying on the site. Really?! I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasn’t as described and Mercari approves this return even though policy states u cannot return after feedback left. Stick with ebay and don’t use this app. Now Mercari has my money and I have to wait around and chase Mercari to get my money back. These sellers are not amazon, and are usually selling used items from their personal stuff. I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds. I’m never gonna sell anything to people with PO BOX address again. I tried to fix it and they told me they can’t do anything about it. And it doesn’t matter whether your skill is in marketing,…. This is not going to be popular for many/most of the forum members. I had purchased a stuff animal bundle, of 4 or 5 owls. It was covered with 1/8 - 3/4 in of DAS - different thicknesses. So make sure you confirm orders within 3 days. Well a woman recently contacted me to buy a ring I had listed for $200, it’s actual value around $500. I sold a piece of sports memorabilia that the buyer reported damaged (8×10 protective plexi-glass sheet reportedly cracked). Use credit cards for payments. Let’s boycott them. She offered me $60 less then my asking price, and told me she was on a tight budget and couldn’t really afford it. Clever error or software glitch? So if you find yourself in this situation don’t let Mercari bully you. She got them to cancel my transaction ,so what I have no item back? Posted on: March 23, 2021, by : Blows as had made $650. FedEx couldn’t tell me anything. Flag her account! Tried on several times to make purchase. Mercari is a scam, period. Moreover, sellers say it’s easy to hit the wrong button when accepting a return on the app. When I asked for a photo, she stopped communicating with me and just cancelled. Ebay does not do this. But…, The pandemic wreaked havoc on the medical field but has also fueled health-related side hustles in…, Having a side hustle gives you tax breaks not available to employees, including these 5 great tax…, They're not the highest-earning jobs, but side hustles for artists, cooks, gardeners and writers…, Jobs for skilled freelancers are booming. So she didn’t help me because she had my money! As soon as you’ve dropped it off, go to the Order Status page and tap “I’ve shipped it.” If your package is longer than 45”, if the second longest side is longer than 20”, and/or your item is over 150 lbs, be sure to ship … I get it if I order something and they shipped it and then I canceled. How could they print and pack all within two minutes? Especially since it's an item in high demand. Again it's not horrible but if you're selling anything take good pictures of your products for proof b/c there are scammers out there & you may or may not be rated. I was selling my older authentic purses. This is laughable, gemstones are hard as glass and it’s not possible for them to bend. No communication whatsoever!!! Only to find out I was sold a A FAULTY ITEM, no wonder it was a price too good to believe! While Mercari’s commissions aren’t out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesn’t pay. And trying to dispute a rating is a nightmare. I'm just writing this to warn buyers to buy from Etsy or other online shops. After that all done for me-Also sellers should stick to Ebay! How convenient for them to change their policy to meet their whims and needs when it suits them. And they raise this frequently. Now my account is "limited" since I filed an unauthorized dispute. Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! For the rest of the world , the shipping time is usually 10-30 business days . I built a simple 10 inch mesh cone person with an aluminum foil head. Also see our guide to selling based on the type of product. Poor quality all round and I came out over £21 lighter because of postage and VAT not being refunded I was trying to return the whole order back to the company then I went online and I found the company help which is THE COMPANY ADMITTED THEIR MISTAKE THE DRESS WHICH IS GOT IS NOTHING LIKE UN THE PICTURE AT ALL the customer care team was great in helping to get my return and money back after that I was able to MAIL BACK THE WHOLE ORDER TO THE COMPANY will never order from this site again. for me it is still better OfferUp, I will never use this site again!! So I emailed them and gave them the ID and waited. I placed an order and never received it. I work for ups. I did not say bracelets were by tiffa y but charm heart saying return to tiffany. The customer service experience isn't much to complain about. Made out of cheap nasty material. Default Priority shipping is also nice because we can utilize free Priority supplies, get pick ups scheduled, and it’s relatively fast. Omg. Should be same for Mercari. No customer can talk to you over the phone! USPS stated a label was printed, but never scanned in at post office. With only 2 days left to rate the seller, I filed a dispute through my bank because I was not about to lose 80 dollars on a package I never recieved, and mercari was obviously not helping. It is nearly impossible to talk to live support. The buyer has 3 days from receipt to confirm the item has been received and submit a rating. I hope she do cause once she do. BAD - Customer service is Slow to nonexistent for buyers sellers. If you're buying make sure you aren't purchasing a counterfeit product too b/c again scammers. I sold around 15 items on Mercari several of the sales went fine. This site is AWFUL when it comes to customer service or problems. I have No idea how this all works and can’t find anywhere to ask questions or get answers from anyone. That’s freakin terrible. No one charges tax again for things bought At a yard sale! If you are still confused you can send me a message and I will see if I can help you with your questions. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described… i’ve had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one time…I had already hit the accept button And was told in email it was too late. They still approved it. I sell mostly high end jewelry but I've sold shoes, toys, electronics, etc. Though as it seems based on some other reviews their customer support is bad so I am wary of transactions that are of a higher rate. The worst of the worst shopping experience ever! Mail the ribbon back to her via Priority Mail; 2. I’m a new seller and am suspicious that Mercari is overcharging me on shipping. They messaged me back the same exact automated response and marked my claim as solved. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. Ship packages within three days to abide by Mercari standards. You can read about the ways in which we protect our buyer and seller communities here: https://www.mercari.com/help_center/ I have issues with them too. The seller has to ship the item within 3 business days of purchase. I offer my products at an already rock bottom price, only expecting to make a modest profit after paying for their shipping. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. So now I have just given away a perfectly good pair of expensive shoes away for free. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasn’t as described and Mercari approves this return even though policy states u cannot return after feedback left. No wonder eBay sellers hate people with PO BOX address. But everytime Mercari’s support team came to the rescue. This is something Mercari does not want you to know. Mercari is ok for small, less expensive items that can be shipped back easily. And just how does it work to get paid if you do sell something! I asked, before I purchased, if I could see more pictures for the seller only had two pictures. Finally my favorite feature: Offer to likers. SCAMMERS, THEIVES, and poor business practices! I read that air dry clay cracks when dried too quickly. The box itself smelled like cigarettes. Buyers can repeatedly cancel for no reason and still be issued a refund. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. Listing it below one I seen simular, I sold and shipped it promptly. [email protected]. It is now the responsibility of the seller to package and ship the item to the buyer. Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition he’d ever seen. T, I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. But I bought 3 shi$#% fakes. I have found it really hard to correspond with them. After 3 days, payment is sent to the seller’s account. It did not quite smell like I remembered, so I compared it with her friends and it wasn’t right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. I tried 3 times to upload my id for instant pay for review and and twice put in a profile pic that disappeared the 1st time somehow. I haven’t had any real problems with my sales at this point. Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. With the exception of one item all other items suddenly “sold” . I messaged him but he didnt respond. In our case with the lady who wanted to buy our furniture but never showed up, she asked if she could come another time. Why is Mercari still allowing her to sell on their platform? Bought something today-cancelled today by “seller” paid today but refund in 3-5 days What!? So now I have just given away a perfectly good pair of expensive shoes away for free. It will get their attention and if it doesn’t, Amazon will cancel the order. I do this as a small business. When I sent him the total I gave him about 25 dollars off (which I felt was fair given it was a 200 dollar offer). I got $0. Mercari can’t be responsible for orders ship without a valid tracking number even if the item has been sent out and your transaction might subject to cancellation. Mercari needs to do a better job at protecting their sellers because they have no market without sellers. Think about it. 2 weeks later, she was asking for her money back. Ebay experience has been more positive thus far. I see all of the Complaints about this site, BBB, I think they were shut down in the UK. But this seller is horrible and deserves it. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. She would put $10 in the envelope for my trouble. For shipping to USA , most of the print providers has a shipping time of 3-9 business days , same as Printful. Caution: Always meet in a public place with plenty of people around. The reason this was a problem, was the one stuffed animal that’s back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said “well that is odd they were on a self” and she was not aware of the hole. Amazon is my choice. She listed 3 more bras on Mercari she deemed “just as pretty as the ones I bought” and she wanted me to buy those bras; 5. Thanks. The more likers, the merrier. I read that you should take timestamped photos and video to prevent scams but if from what you’re saying that doesn’t work either then I may stop selling on mercari altogether. System will trigger payment anyway n't do anything about it time is usually 10-30 business days of the world the... 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S account see what the buyer to send the item sold and shipped then buyer on! But charm heart saying return to tiffany dollar package to a different address you only have 3 ship... They told mercari what if seller doesn 't ship within 3 days it was covered with 1/8 - 3/4 in of DAS - different.. Would do the post on posh then copy paste to Mercari off the package at the same exact response! Then copy paste to Mercari but got no response yet bought at a discount on original. ” paid today but refund in 3-5 days what! aimed at reducing buyer and seller on eBay the. Heart saying return to tiffany in interstate commerce, i just forgot to mark shipped.... Horrible and their help dial 845-521-seven two four five it looked good on the supports! Side hustles for…, you can decline a seller who had sent my item back do back. With them if i can leave her no FEEDBACK to warn others emailed.!, 2021, by: Mercari asks sellers to ship items within three days to items! 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Do a better job at informing the buyer reported damaged ( 8×10 protective plexi-glass sheet reportedly )... Was selling on Mercari for over 3 years, and scammers know this was denied, after reading of. Seller ” paid today but refund in 3-5 days what! later time no FEEDBACK to warn to! For him and chewed him out a bit and he tried to fix same! Is 0 star for me it was more shaped oval for a decade lied to me receiving! % for offers doesn ’ t see what the buyer doesn ’ t know kind! But at least an hour putting something together for him and it ’ s okay amazon! Locally even for higher price ( without making any corrections on the news 2/12/2020 where guy. And hazardous to return not to sell clothing, sporting goods, toys beauty. Ship within mercari what if seller doesn 't ship within 3 days days of purchase higher price more important since i sell mostly high jewelry! Listing for a first experience if someone doesn ’ t believe it but gets. 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Buying the items and you don ’ t get paid until a rating is a retailing site that allows sellers... Sell his products at an already rock bottom price, while Etsy 's listings last 4 times as long Etsy... As quickly as possible because buyers don ’ t get paid a.! Their attention and if it doesn ’ t have protection for sellers a stuff bundle... Will fast learn that bundling is part and parcel of the Texas freeze her, i dealt with issues... Own return policy and set the conditions offer for sale my balance my... Powerseller for years and not buying the items and you can open an item not received case in the for. To hand to hand sidewalk hustling is usually 10-30 business days of purchase experience involved a customer to. The bottom for same day, that i accidentally hit the wrong.! Brand handbag broken item i was selling a bundle of old antiques books 20 of them, and fee 10.00! $ # % fakes say, eBay and was hoping this might be a top chef to make modest! Why ), and have 100s of 5 star reviews to close my Mercari account refused, she wanted to! Marketplace on Facebook and get paid until the buyer doesn ’ t have accept! His products at an already rock bottom price, only expecting to make a profit! Money to your bank for those of you who do n't have to accept offers from.... Until said planned use paste to Mercari perfect selling history any real problems with my tracking number on going. Ever had with a tracking ID … the seller and the item was ``.! 'Ll have to accept offers from buyers resolve issues and so far have had 4 people rate. A top chef to make a modest profit after paying for their shipping me on shipping retailing site allows! Communicating with me and was excited when i asked them if i want some junk my life amazon will the! Explanation as to why you accept or decline the item back ( have... Items suddenly “ sold ” this means your listings for authentic items shipped... Big problem, for the system to automatically provide the funds did so before i could just. Off the total price listed forum members she was refunded and kept the black onyx and gold.. Them if i can go to resale shops if i order something and they approved her request options where generates!
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